Shipping & Delivery
1. What shipping methods are available?
We ship all our products (up to 20 kgs) via Australian Post, larger items could be sent via other selected couriers.
Any products purchased within Australia are delivered directly to your door free of charge to the specified shipping address. We will contact you with a tracking number once available.
Orders are shipped within 1-2 business day, if there are any unforeseeable delays, you will be contacted by our customer service team. Free shipping is only for Australia, any international shipping will be arranged and priced on a per case basis.
Due to shipper restrictions, shipping is not available to Military, A.P.O./F.P.O. and P.O. box addresses.
2. How long will it take for my order to be delivered?
We use Australia Post or local couriers depending on the items, delivery times will depend upon your location and the couriers standards and will start when we hand them your order. Express shipping, extra insurance and signature upon delivery is possible but might incur in extra charges and needs to be specified when ordering.
Please note: For orders that contain multiple items, you may receive each item separately, on different dates.
3. Shipping Terms and Conditions?
Damaged or lost items in transit will need to be discussed between you and the courier as we can not be responsible for their handling methods.
Couriers cannot guarantee a specific delivery date or time. If no one is present to accept the delivery a slip will be left in the mail box so that you can negotiate a suitable arrangement for final delivery or collection.
Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please us the details in our "Contact us" page.
Title and risk of loss to all products will pass to you on delivery.
4. Products Damaged in Transit
All orders are delivered by Australia Post or by our nominated Courier Service which is an independent courier company. Please do not assume that your package will be delivered by one service or another, unless agreed with us, we will choose the most appropriate delivery option. Please consider the information below so you are aware of your obligations in relation to delivery options.
Australia Post Express satchels are NOT insurable. It is however, a much quicker service in general. Damage, loss or theft incurred as a result of using this delivery option is at the purchasers risk.
Australia Post Registered automatically includes $100 insurance. Additional fees are payable for full insurance and person-to-person delivery options.
On occasion goods may be damaged in transit, if this occurs, please either email us at firstname.lastname@example.org or call the courier's customer service team. We will supply you with a replacement product if your claim is validated by the courier. Please understand that each item is very unique in that they are handmade, so replacement pieces might be different to the original product.